Dining with a side of Scenery
513-791-7245

FAQ-3

Frequently Asked Questions

Pricing Information

Schedule & Reservations

Dinner Menu & Beverage Information

Arrival & Boarding

About the Ride

About our Equipment

 


How much does it cost to ride the dinner train?

The cost is $84.95 per person plus Ohio sales tax of 7.0% which totals $90.90 per person. Gratuity not included.

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What does the price include?

The Price includes a four course meal, as well as the unique experience and scenery.

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Can I pay for my tickets when I get there, or do I need to pay in advance?

Payment is due in advance at the time of your reservation. We accept Master Card, Visa, Discover, and American Express. Sorry, we cannot accept checks.

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Do you offer group pricing?

Groups of 8 or more must select one of two prepaid gratuity options – 15% or 18% at which time a 10% discount will be applied to the cost of your tickets. Group tickets must be purchased and paid for in one booking transaction in order to receive the 10% discount.  Remember, if you make a reservation for eight or more and receive the applicable 10% discount, your party must remain at eight or more.  If one or more people cancel to reduce the party to less than eight, the remaining people are now responsible for the full price for their ticket.  The discount no longer applies.  We know this seems like common sense but believe it or not, we do occasionally get people who do not understand this concept, thus making it necessary to outline the policy here.

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Are senior citizen discounts available?

Sorry, we currently do not offer senior citizen discounts.

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Can we put our gratuity on our credit card after the meal is served?

Yes, it is possible to put your gratuity on a credit card after the meal is served.  It is not included in the price of the food, alcohol or train ride and is appreciated for the service staff.  A good experience should be rewarded with a 15% – 20% tip on the total bill.

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Do you run year around?

Almost. The Dinner Train runs Saturdays through the entire year with the exception of the months of January and February.

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Do I need to make a reservation?

Advance reservation and payment are highly recommended for those who want to be guaranteed a ticket. Tickets are sold on a first come basis, and trips often sell out in advance. Occasionally, we will have cancellations, or no-shows. In this event, we are able to accept last minute walk-up guests with full payment via cash or credit card. However, availability cannot be guaranteed for walk-up guests.

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Can children ride the train?

 

Yes, children 12 and older are permitted. However, there is one menu available for all ages, and the cost for children is the same as an adult.

Children under 12 are permitted only on private charters in which a whole dining car has been chartered. Parties with children under the age of 12 must purchase tickets that would give them the use of an entire car, i.e., Silver Sword seats 28, thus 28 tickets must be purchased in order to have a dinner party that includes children under the age of 12.  The children must remain in the chartered car, so the guests in other cars can enjoy the ambiance of an adult venue.  Keep in mind, there is no children’s menu nor children’s pricing.  All tickets are $84.95 per person.

If people book online and elect to ignore this rule, we reserve the right to either refuse boarding or ask that they ride in the coach car.

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How are seats reserved?

Seating will be made by our staff based on availability at the time of your reservation.  Guests are able to request if a specific table is still available at the time of booking. Simply call us at 513-791-7245.  

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Do you have booth seating?

The majority of our tables have four dining chairs. We do have a small number of tables with a booth on one side of the table which allows for side by side seating. These are at the rear of the dining car. Also available are a few tables with booth seating on one side of the table and two dining chairs on the other side. All tables offer a view of the scenery in route. If interested in a table with a booth, please give us a call at 513-791-RAIL (7245). Our dining chairs and booths have cushioned vinyl seats to be equally comfortable for all guests.

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Can a table be reserved for just the two of us?

We offer only six tables that seat two people throughout the dining cars.  Two tables seating only two people are available in the Milwaukee Road dining car, two tables seating only two people are available in the dining area of the Silver Sword, and the remaining two tables that seat only two people are available in the lounge area of the Silver Sword.  These tables are requested and reserved quickly.  If they are not available, you can pay for an additional ticket at the $84.95 cost. This will ensure no one else is seated at your table. Please contact us before making your reservations at 513-791-RAIL(7245) or by email cdt@cincinnatirailway.com.

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Can you accommodate parties larger than 4?

All of our tables seat four as in the tradition of railroad dining. Parties of 5 are seated with three at one table and two at the table directly across the aisle. Parties of 6 are seated with four at one table and two directly across the aisle. In both of the above cases, there is a chance a party of two will be seated with the remaining party of two. In the case of seven, we will sit four at one table, and three directly across from them.

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How do you accommodate parties of 5, 6, or 7?

Yes, we can accommodate parties larger than 4. The majority of our tables only seat 4, and we will do our best to seat everyone as close together as possible. Seating will depend on the availability, and parties larger than 4 will be split between tables.

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What is your cancellation policy?

Cancellations for a full refund are permitted with a seven day notice prior to the trip’s departure.  Cancellations without the seven day notice can be made, but they will not receive a refund. We can only reschedule your tickets for a later date. If you cancel within 24 hours of your reservation OR do not show up, there will not be a refund. A $25.00 service fee per person per ticket will be charged to reschedule a no show or same day cancellation reservation.

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What is offered on the menu?

We offer a couple of options for menu choices. These can be found on our menu page. You will be asked for your entrée selection(s) when you make your reservation. Please note, that meals are not prepared on board to order, so we cannot change your menu selection on the day of your scheduled departure.

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Are vegetarian, vegan and gluten free meals offered?

Yes, we can offer dinners to meet special dietary needs.  Please call 513-791-RAIL(7245) or email us at cdt@cincinnatirailway.com for more information.

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When do I have to let you know my meal selection?

Meal selections are required at the time of reservation. If for some reason you need additional time, we can accept changes and selections no later than 11am on Thursday prior to your ride. If we do not have your selection, we will put your reservation down for our chicken in white wine sauce with the dessert based on availability.

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Will the meals be prepared on the cars?

All food is prepared our our #3999 kitchen car.  This is how we are able to serve our meals fresh out of the oven.

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Is there a bar on the train?

Yes, we have the bar in the Queen City Tavern car and a second bar in the Silver Sword car.  Both bars are available before and during the Dinner Train excursion. Cash is the preferred method of payment, however, we can accept credit cards.  We would be happy to set you up with a bar tab which would be required to be closed out at evening’s end.

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What selections are available from the bar?

The bar offers a wide variety of beers, wines, and cocktails. Wine can be purchased either by the glass or by the bottle. Alcoholic beverages can be purchased at any time throughout the trip.

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Can we bring our own wine or liquor?

Due to the terms of our liquor license, outside alcoholic beverages are strictly prohibited.  No beverages of any kind may be carried onto the train.  This includes water bottles.

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Is there a dress code?

The dress code is business casual for those passengers in the three dining cars. Denim jeans and shorts are strictly prohibited.  Coach car passengers have a more relaxed dress code.  Jeans are acceptable in Coach.  For safety purposes while boarding the train and walking between cars, we highly recommend wearing closed toed shoes with low heels. Guests are strongly discouraged from wearing high-heels or sandaled shoes.  We cannot under any circumstance board passengers wearing flip flop sandals.

We reserve the right to refuse boarding if we feel the dress code is being violated.  It is not fair to our other passengers who have observed this rule.

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Is there parking available?

We are pleased to provide free parking including a security guard for the entire time you are onboard the train. Our parking lot is leased from the building owner so therefore is not owned by us. We have four or five marked handicapped parking spaces and several more spots close to the boarding area. Our parking lot attendant/security man instructs passengers to park somewhat close to the next car in an effort to minimize the walk of all passengers. If we allowed passengers to take up one and a half or two spaces, we would run out of spots for those people arriving later in the boarding period. Please follow the instructions of the attendant and try to be considerate of all our passengers. We actually try to reserve some close in spots for senior citizens that do not have handicapped stickers but who would obviously have an issue walking a long way to board the train.

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Where do we park, board and pick up tickets?

For our regularly scheduled Dinner Train departures, parking and boarding is from the rear parking lot of the Green Sales Company located at 2172 Seymour Avenue, Cincinnati, OH 45237.  Look for the directional signs on the telephone poles.  Please keep all valuables hidden from view when locking your car.  Tickets can be picked up at our booth just outside the train.  Check-in and Boarding begins no earlier than 5:00 pm.  If you arrive prior to 4:30 pm, our directional signs and staff will not be in place to assist you.

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Are you handicap accessible?

Due to the nature of our railcars, our handicap accessibility is limited. We are able to accommodate some narrow wheelchairs and walkers; however, guests must be able to negotiate the steps for boarding.

To board the train, guests must step up onto a step box approximately 8-10″ above the ground, then step up to the first step on the car, which is approximately 6-8″. Guests then will proceed up 4-5 individual steps that are approximately 6″ high. There are handrails located next to the steps, and in the entry ways to the cars. Our staff will be on hand to assist guests as necessary.

If you have any questions or concerns, please contact us at 513-791-RAIL(7245) or cdt@cincinnatirailway.com

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What is your suggestion for seating a larger sized person?

Regarding larger sized people, the most comfortable seating would be at our four top table in the Silver Sword lounge area. The four chairs are capable of moving away from the table to allow more space between chair and table. Keep in mind our tables seat four people so another couple could potentially be seated with you. If you’d like to insure the table is yours alone, you’ll need to purchase a 3rd ticket and we will not seat anyone at the 3rd or 4th seat.  Thus allowing us to move away the 3rd and 4th chair allowing for more space at the table.  If due to your size another couple could not be seated at your table, then you would be required to purchase the 3rd ticket in order to have the table to yourselves.

If you have any questions or concerns, please contact us at 513-791-RAIL(7245) or cdt@cincinnatirailway.com

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Where does the train go?

We shove the train down to the Theodore Berry Park and after sitting for ten minutes at the park, we will pull our train back to the boarding location.

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How long is the excursion?

The excursion is 25 miles round trip, and will last approximately 3 hours in length. The Cincinnati Dinner Train makes every effort to maintain its schedule, but reserves the right to alter schedules or equipment as operating conditions demand.

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How fast will we go?

We will travel between five and seven MPH on the way down during dinner and ten to twenty MPH on the way back, in accordance with restricted track speeds of which we must comply.

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Does the train stop anywhere along the route?

There are no stops along the route in which passengers are able to de-board the train. We will make a stop for the run around near Theodore Berry Park and occasionally make a stop en route to give our passengers the chance to view significant sights.

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Are there restrooms on the train?

Yes, there is one men’s room and one women’s restroom in the 201 dining car, a unisex restroom in the Silver Sword dining car and a pair of restrooms in the 3200 coach car.

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Is the train air conditioned and/or heated?

Yes, all Cincinnati Dinner Train cars have a climate controlled environment with the exception of the party bar car which only has heat. However, during warm weather the side doors of that car are open  to allow both viewing and air flow in the car. Please keep in mind that the dining cars are over 60+ years old, and regulating the temperature to an exact degree is difficult. Cars tend to be more cool than hot, so if you are cold natured, you will want to dress accordingly.

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Is smoking permitted on board the train?

Ohio state law dictates that we do not allow smoking anywhere on board our train. This includes in the restrooms and in the vestibules. If a person is caught smoking on board, the state has the ability to fine both the smoker, as well as the Cincinnati Dinner Train. We also enforce the no smoking rule for the comfort and safety of all passengers.  This rule applies to vapor smoking also.

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Can I travel between the rail cars?

Yes, guests can travel between the railcars, however, we do ask guests to refrain from walking through the cars when entrees are being served.

Are pets allowed?

Sorry, pets are not allowed. Please contact us if you have questions about service animals at 513-791-RAIL(7245) or cdt@cincinnatirailway.com

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What kind of engine will be pulling the train?

We usually have a 1960’s era GP-30 Diesel Locomotive pulling the train. We will occasionally use different engines.

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What kinds of rail cars are used?

The dinner train consists of a 1947 Budd built New York Central dining car which can serve up to 48 people, a 1947 American Car and Foundry table car which can serve up to 60 people, and a 1952 Budd built dining car which can seat up to 28 guests. The third car is a 1955 converted baggage car that features a cash bar and two open side doors for viewing. Our 3200 ACF built long distance coach car can seat up to 60 passengers in luxury reclining seats.  Also included in our consist is the 1984 MHC power car and the 1960 Pullman baggage car 3999 that has been converted into our kitchen car.  Finally, we will soon be adding our final car, the 1937 Silver Fountain, rear end rounded observation dining car mid year 2017.

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The Cincinnati Dinner Train diner cars were constructed in the 1940’s, and therefore are not handicap accessible.